Legal Disclaimer & Terms of Use

Access to the Aviva Health Insurance Ireland Limited ("Aviva") websites is provided on the understanding that:

The Terms and Conditions of use have been read by the user (see below)

Aviva will attempt to keep the information and the resources contained on or accessible through this site timely and accurate, but makes no guarantees and disclaims and implied warranty or representation about its accuracy, relevance, timeliness, completeness or appropriateness for a particular purpose. 

Aviva may change or modify the information, services and any other resources contained on or accessible through this site, or discontinue this site altogether at any time without notice. 

Aviva may modify this agreement at any time, and such modifications shall be effective immediately upon posting of the modified agreement. Accordingly you agree to review this agreement periodically and your continued use of this site shall be deemed your acceptance of the modified agreement.
 

Terms and Conditions of Use

Please read the following terms and conditions of use carefully and completely before using this site. By using this site and the links accessible through it you expressly agree to be bound by this agreement and to be subject to all additional disclaimers and caveats that may appear throughout the site. The information and the resources contained on and accessible through this site are only made available by Aviva subject to your agreement to the following terms and conditions:

Terms of Business

This document outlines the ‘terms of business’ between you and us. 

Aviva Health Insurance Ireland Limited, is a health insurance company which underwrites non-life insurance in the following classes, 1 & 2. Aviva Health Insurance Ireland Limited, part of Aviva Group (Ireland) plc, has its registered office at One Park Place, Hatch Street, Dublin 2. Its Company Registration Number is: 376607. Aviva Health Insurance Ireland Limited may be contacted by phone on 1850 717 717. 

Aviva Health Insurance Ireland Limited, is regulated by the Financial Regulator. Aviva Health Insurance Ireland Limited is also entered upon the Register of Health Benefit Undertakings maintained by the Health Insurance Authority. 

Aviva is a health insurance provider. If you have purchased a hospital plan, your policy covers you for inpatient and outpatient medical expenses. If you have purchased a day-to-day plan this covers some of your day-to-day medical expenses.

We have in place policies for our employees in relation to conflicts of interest. These are designed to ensure that potential conflicts of interest between you and us or our employees are avoided.

All payments must be paid in euro and must be either by direct debit, Laser card or credit card, cheque, cash or salary deduction. Credit card and laser card payments will only be accepted in two circumstances:

To pay your yearly premium in advance; or

If your monthly premium is late and we have informed you of such. 

Should the account, from which the Direct Debit is to be requested, require more than one person to authorise such direct debits, a direct debit mandate with both relevant signatures must be submitted in conjunction with a paper application form.

If you do not pay your premium on time Aviva may cancel your policy with effect from the date the first missed payment was due and not received.

Should you have any complaints or comments about any service provided by Aviva Health Insurance Ireland Limited or about your health insurance contract please contact us either by phone, in writing or via email to: support@avivahealth.ie

If you are not satisfied with any explanation or complaint resolution proposed by Aviva relation to your health insurance contract please contact:

The Managing Director 
Aviva Health Insurance Ireland Limited, P.O. Box 764, Togher, Cork.

If you remain dissatisfied with Aviva Health Insurance Ireland Ltd. you may refer your complaint to the
Financial Services Ombudsman at the following address:
Financial Services Ombudsman’s Bureau, 3rd Floor, Lincoln House,Lincoln Place, Dublin 2

Lo Call: 1890 882 090
Fax: 01 6620890
E-Mail: enquiries@financialombudsman.ie 
Website: www.financialombudsman.ie

Aviva agrees to be legally bound by any decision made by the Financial Services Ombudsman.
 

Use of Information and Resources

Aviva makes this site and the links accessible through it, available only for the purpose of providing general information on Health Insurance from Aviva and on health-related issues. This site and its health-related information and resources are not intended to be a substitute for professional medical advice or for the care that patients receive from their doctors. Nothing in this site, or the links accessible through it, is intended to be used for medical diagnosis or treatment and information contained on this site should not be relied on for that purpose. Always seek the advice of your doctor before beginning any new treatment or if you should have any questions regarding a medical condition. You should not disregard medical advice, or delay seeking medical advice, because of something you read in this site or the links accessible through it.

You understand and agree that Aviva not responsible or liable for any claim, loss or damage directly or indirectly resulting from your use of this site or the information or the resources contained on or accessible through this site.
 

Data Protection Privacy Policy

Aviva fully respects your right to privacy and will not collect any personal information about you through this website without your explicit permission. The information you provide will be held in accordance with the Data Protection Acts 1988 and 2003.

Aviva Health Insurance Ireland Limited(“we”, “us” or “our”), as data controller, will keep the information you provide about yourself and about third parties confidential. We may use it to advise on, provide and administer insurance products and financial services provided by us or other Aviva Group plc companies and sometimes with our affiliates and/or commercial partners and in order to comply with legal obligations imposed on us. We may share the information both inside and outside of the European Economic Area, in confidence, for these purposes with agents or service providers we have appointed, private investigators, regulatory organisations, other insurance and financial services companies (directly or via a central register), other Aviva group plc companies, those to whom we outsource certain business operations and as required by law. We will process this information and store it on our computer and manual record systems.

To assist in preventing, detecting and/or protecting our customers and ourselves from theft and fraud, we may use your information to make searches of our or other Aviva companies’ records, as well as those of other health insurers. If you give us false information or fail to disclose information and we suspect fraud, we will record this. We also participate in industry databases such as those operated by the Irish Insurance Federation for the purpose of sharing of information among insurance companies as a check against non-disclosure.

If you would like a copy of the details we hold about you, please write to: The Customer Services manager, Aviva Health Insurance Ireland Limited, One Park Place, Hatch Street, Dublin 2. Please enclose the correct fee (€6.35). You also have the right to correct any errors in the information held about you, block certain uses or object to the processing of your personal data.
 

Declaration

By using this application you are confirming that, all the details, answers and information given are true, accurate and complete. You acknowledge that this proposal will form the basis any quote received or subsequent contract with Aviva Health Insurance Ireland Limited should you accept the quote provided.

By using this application you are giving us permission to process these details for the above purposes, including checking with third parties or accessing State or other official records to verify whether the details you have given are accurate and complete. You are confirming that you have fully explained to each person who requires / may require this insurance cover why we asked for this information and what we will use it for. You are also confirming each person has agreed to this.

You are confirm that you are giving your permission to  Aviva to use the information given on this form in accordance with the information set out in the Data Protection section above.
 

Collection & Use of Technical Information

Cookies are small pieces of information, stored in simple text files and sometimes placed on your computer by a website. Aviva uses cookies to monitor our website traffic, to enable better service levels and to enable you to log onto our website automatically if you wish.

If you wish to prevent the use of cookies, you should activate the facility on your web browser that enables you to refuse or accept cookies. 

Aviva  shall record Instructions received by electronic means via any of our online applications and, in the event of any dispute arising in relation to any instructions or alleged instructions, the record so kept by Aviva shall be proof of such instructions or alleged instructions for the purpose of such dispute.

Disclaimer of Warranty

Aviva disclaims all express or implied representations or warranties regarding the information, services, and any other resources available on or accessible through this site, including (without limitation) any implied warranties. All such information, services and other resources are made available "as is" and "as available" without warranty of any kind.

Aviva disclaims all responsibility and liability of any description, including without limitation liability for negligence, incidental or consequential damages and/or loss suffered by any person acting or refraining from action as a result of or in connection with material on this site, to include any reliance placed by such person on such material, or the viewing or use or performance of this site.
 

Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall Aviva be liable for any direct, indirect, special, punitive, incidental, exemplary or consequential damages or any damages whatsoever, resulting from any loss of use, loss of data, loss of profits, business interruption, litigation, or any other pecuniary loss, whether based on breach of contract, tort (including negligence), product liability or otherwise arising out of or in any way connected with the use or performance of this site with the delay or inability to use this site, including for the avoidance of doubt reliance on information provided on this site, with the delay or inability to use this site, or with the provision of, or failure to make available any information, services, products, materials or other resources available on or accessible through this site, even if advised of the possibility of such damages.

Aviva does not guarantee the sequence, accuracy, or completeness of any information or content on these or any other internet sites and shall not be liable in any way to you or anyone else who may use the information or content or to whom the information or content may be furnished, for any delays, inaccuracies, unavailability, errors or omissions there from or in the transmission or delivery of all or any part thereof or for any damage arising there from or occasioned thereby.

You acknowledge and agree that the limitation set forth above are fundamental elements of this agreement and the site would not be provided to you in the absence of such limitations.
 

Indemnification

You agree to indemnify, defend, and hold harmless Aviva from any liability, loss, claim, and expense (including reasonable legal fees) related to your violation of this agreement.

Miscellaneous

Aviva’s failure to insist upon strict enforcement of any provision(s) of this agreement shall not be construed as a waiver of any provision or right.

Aviva serves Aviva members, Irish residents and employers whose principal place of business is in Ireland. Aviva Health Insurance Ireland Limited is licensed to underwrite health coverage in the Republic of Ireland only and does not engage in the business of insurance outside Ireland, except as may be permitted by law. Nothing contained in this website, with the exception of the Buy Now, Member Self Service and Scheme Administration sections, shall constitute a solicitation, offer or acceptance of a contract of insurance or be construed as creating or modifying any agreement with Aviva Health Insurance Ireland Limited.

This agreement and the resolution of any dispute related to this agreement or these sites shall be governed by and construed in accordance with the laws of Ireland. Any legal action or proceeding between Aviva and you, related to this agreement or these sites shall be brought exclusively in a court of competent jurisdiction sitting in Ireland.
 

Copyright

All materials on this server and this web site, including the site’s design, layout and organisation are owned or licensed by Aviva and protected by copyright.

Only personal use of such materials is permitted, which means that you may access, download, or print such materials for your personal, non-commercial use only. You agree not to change or delete any copyright or proprietary notice from materials downloaded from this site or any site accessible through this site.

Without the prior written permission of Aviva you may not publish, copy, reproduce, distribute, transfer, or otherwise use any materials contained on this site, or any materials accessible through this site, in whole or in part. Requests for permission to publish, copy, reproduce, distribute, transfer or otherwise use such materials should be e-mailed to Aviva Health Insurance Ireland Limited.

By using this site you expressly agree to be bound to the foregoing terms and conditions.
 

Recording

Sessions may be recorded.  Aviva shall record Instructions received by electronic means via any of our online applications and, in the event of any dispute arising in relation to any instructions or alleged instructions, the record so kept by Aviva shall be proof of such instructions or alleged instructions for the purpose of such dispute.  

Alteration of the Terms & Conditions

These terms and conditions may be altered by Aviva at its discretion from time to time and will be altered by Aviva to comply with any regulatory directive or to enhance the security of our online applications. Any such alteration will be notified to you by a posting an updated version of the terms and conditions on the applicable Website.

Communication

Communications between application users and Aviva via the e-mail addresses provided are not encrypted - please do not use these services if this causes you concern. 

Terms of Use specific to Buy Now

Access

Access to BUY NOW is provided on the understanding that:

BUY NOW is provided to allow users to receive quotes for and purchase Aviva private medical insurance from Aviva. Policyholders act for all members included on the policy. Use for any other purpose is prohibited. Aviva will endeavour to provide access to the system at the agreed times, but no warranty is given. Aviva may terminate access at its own discretion.
 

Data

The Policyholder undertakes that, to the best of his/her knowledge and belief, any information provided via BUY NOW is true and complete. Inappropriate use of BUY NOW will result in access being revoked by Aviva. The information disclosed by BUY NOW is within the terms of Aviva Health Insurance Ireland Limited's registration under the Data Protection Act 1988 and 2003.
 

Acting on Instructions

The Policyholder authorises Aviva to act upon all instructions received in respect of his policy or policies which have been or appear to Aviva to have been issued by the Policyholder, without taking any further steps to authenticate such instructions. Aviva will accept instructions from Policyholders 24 hours a day, 365 days of the year. Instructions will be effected as soon as is reasonably possible.
 

Terms of Use specific to Member Self Service

Access

Access to Member Login is provided on the understanding that:

Member Self Service is provided to allow registered current Policyholders to view and administer their health insurance cover from Aviva. Policyholders act for all members included on the policy. Use for any other purpose is prohibited. Aviva will endeavour to provide access to the system at the agreed times, but no warranty is given. Aviva may terminate access to Member Login at its own discretion. 
 

Data

The Policyholder undertakes that, to the best of his/her knowledge and belief, any information provided via Member Login is true and complete. Inappropriate use of Member Login will result in access to Member Login being revoked by Aviva. The information disclosed by Member Login is within the terms of Aviva Health Insurance Ireland Limited 's registration under the Data Protection Act 1988 and 2003.
 

Security/ Authentication

Aviva will then provide the Policyholder with a Username and Password, which the Policyholder must provide on request on each occasion the Policyholder accesses Member Login.

The Policyholder:
Must keep their login details secret;
Must not record their login details in a form or manner which would be intelligible or otherwise accessible to an unauthorised person;
Must notify Aviva immediately, should the Policyholder either suspect or become aware that their Login Details become known or available to an unauthorised person.


 

Acting on Instructions

The Policyholder authorises Aviva to act upon all instructions received in respect of his policy or policies (once accompanied by the appropriate login details) which have been or appear to Aviva to have been issued by the Policyholder, without taking any further steps to authenticate such instructions. Aviva will accept instructions from Policyholders 24 hours a day, 365 days of the year. Instructions will be effected as soon as is reasonably possible.
 

Terms of Use specific to Scheme Administration Site

Access

Access to Aviva's Scheme Administration Site is provided on the understanding that: Access is provided to assist authorised users in the administration of Schemes. Use for any other purpose is prohibited. Aviva will endeavour to provide access to the system at the agreed times, but no warranty is given. Aviva may terminate access to the Scheme Administration Site at its own discretion. The information disclosed by Aviva’s health insurance Scheme Administration Site is within the terms of Aviva Health Insurance Ireland Limited's registration under the Data Protection Act 1988. The PC screens must only be visible to Authorised Users who require such access. All financial values displayed are in Euros.

 

Data

The Scheme Administrator undertakes that, to the best of his/her knowledge and belief, any information provided via the Scheme Administration Site is true and complete. Inappropriate use of the Scheme Administration Site will result in access being revoked by Aviva. The information disclosed by the Scheme Administration Site is within the terms of  Aviva Health Insurance Ireland Limited's registration under the Data Protection Act 1988 and 2003.
 

Security/Authentication

Aviva will then provide the Scheme Administrator(s) with a Username and Password, which they must provide on request on each occasion they access the Scheme Administration Site

The Scheme Administrator(s):
Must keep their login details secret;
Must not record their login details in a form or manner which would be intelligible or otherwise accessible to an unauthorised person;
Must notify Aviva immediately, should they either suspect or become aware that their Login Details become known or available to an unauthorised person.

 

Acting on Instructions

By submitting instructions via this site you are declaring the Policyholder has authorised you to act on their behalf, permitting Aviva to act upon all instructions received in respect of his / her policy or policies (once accompanied by the appropriate login details) which have been or appear to Aviva to have been issued by the Scheme Administrator, without taking any further steps to authenticate such instructions. Aviva will accept instructions from Scheme Administrators 24 hours a day, 365 days of the year. Instructions will be effected as soon as is reasonably possible.
 

Terms of Use specific to Intermediary Portal

Access

Access to Aviva's Health Insurance Intermediary Portal is provided on the understanding that:

Access is provided to assist authorised users in the administration of Schemes / Policies. Use for any other purpose is prohibited. Aviva will endeavour to provide access to the system at the agreed times, but no warranty is given. Aviva may terminate access to the Intermediary Portal at its own discretion. The information disclosed by Aviva’s Health Insurance Intermediary Portal is within the terms of Aviva Health Insurance Ireland Limited's registration under the Data Protection Act 1988. The PC screens must only be visible to Authorised Users who require such access. All financial values displayed are in Euros.
 

Data

The Intermediary undertakes that, to the best of his/her knowledge and belief, any information provided via the Intermediary Portal is true and complete. Inappropriate use of the Intermediary Portal will result in access being revoked by Aviva. The information disclosed by the Intermediary Portal is within the terms of Aviva Health Insurance Ireland Limited's registration under the Data Protection Act 1988 and 2003. 
 

Security/ Authentication

Aviva will then provide the Intermediary with a Username and Password, which they must provide on request on each occasion they access the Intermediary Portal.

The Intermediary:
Must keep their login details secret;
Must not record their login details in a form or manner which would be intelligible or otherwise accessible to an unauthorised person;
Must notify Aviva immediately, should they either suspect or become aware that their Login Details become known or available to an unauthorised person.
 

Acting on Instructions

By submitting instructions via this site you are declaring the Policyholder, or scheme through which the policyholder’s policy or policies is administered, has authorised you to act on their behalf, permitting Aviva to act upon all instructions received in respect of his / her policy or policies (once accompanied by the appropriate login details) which have been or appear to Aviva to have been issued by the Intermediary, without taking any further steps to authenticate such instructions. Aviva will accept instructions from Intermediaries 24 hours a day, 365 days of the year. Instructions will be effected as soon as is reasonably possible.
 

Terms of Use specific to Provider Portal

Access

Access to the Aviva's Health Insurance Provider Portal is provided on the understanding that:
Access is provided to assist authorised users in the administration of client claims. Use for any other purpose is prohibited. Aviva will endeavour to provide access to the system at the agreed times, but no warranty is given. Aviva may terminate access to the Provider Portal at its own discretion. The information disclosed by Aviva’s health Insurance Provider Portal is within the terms of  Aviva Health Insurance Ireland Limited's registration under the Data Protection Act 1988. The PC screens must only be visible to Authorised Users who require such access. All financial values displayed are in Euros.
 

Data

The Patients Accounts Administrator undertakes that, to the best of his/her knowledge and belief, any information provided via the Provider Portal is true and complete. Inappropriate use of the Provider Portal will result in access being revoked by Aviva. The information disclosed by the Provider Portal is within the terms of Aviva Health Insurance Ireland Limited's registration under the Data Protection Act 1988 and 2003. 
 

Security/ Authentication

Aviva will then provide the Patients Accounts Administrator with a Username and Password, which they must provide on request on each occasion they access the Provider Portal.

The Patients Accounts Administrator(s):
Must keep their login details secret;
Must not record their login details in a form or manner which would be intelligible or otherwise accessible to an unauthorised person;
Must notify Aviva immediately, should they either suspect or become aware that their Login Details become known or available to an unauthorised person.