Intermediary FAQs

What process do I need to follow in order to sell Aviva health insurance products and services?

Aviva is committed to providing the highest possible standards of professional advice and customer service. In order to become part of the health insurance with Aviva intermediary network, certain criteria including minimum levels of business and prior training must be met. For further information, please contact our intermediary call centre on 1850 716 716.

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What training will Aviva provide?

We provide a half day initial workshop that introduces you to:

• The Irish Health Insurance industry
• The Irish Health Insurance legislation and regulation
• Aviva, our health insurance products and market analysis
• The claims process, customer mobilisation and the broker support team

Our training will be ongoing to ensure you and your employees are kept up to date on the Irish health insurance market and our product developments. There will also be online training materials accessible exclusively to our intermediary clients via a secure password protected site as well as a dedicated intermediary support line.

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What level of sales and marketing support will Aviva provide?

We will provide you with full sales materials and brochures that you can use to meet your needs. This will include detailed information on the current market place, our product offering, pricing and the key advantages of dealing with Aviva as well as market analysis and sales aids. Our broker support team will be available to attend presentations to your clients where appropriate .

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What level of involvement in the day-to-day administration will intermediaries have?

Aviva will completely manage all day-to-day administration on your behalf for your clients so you can focus on the marketing and sales of our products.

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Will you provide any face to face support?

Our broker support team will provide all sales support to you and your staff. We also have dedicated intermediary marketing support who will provide you with any advertising or specific sales materials required to help you promote Aviva to your clients.

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What kind of back office service will be provided for pre & post sales queries?

Not only will you have day to day access to our sales and marketing team, we also have a dedicated call save number, 1850 716 716 to connect you with our intermediary support team. You will be able to get answers to any technical queries you may have or check the status of policies. Your client details will also be accessible online via a secure password protected site.

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